I think their great they always have everything I need and I get it fast, it's like they are standing there waiting for me to get there. Very friendly and helpful and will take back any product bought from their store as long as it's not used or damaged. You guys are great I would refer you to anyone and you will always have my business thanks for being there for us and have a Merry Christmas and a Happy New Year.
At a big box store it takes me 15 minutes to find someone and the another 15 minutes to find what I want... and then I'm not even sure it's what I need. At Gelzer's I'm immediately greeted and 5 minutes later can be out the door with exactly the solution to my hardware need. That's respect and service.
Always helpful and always have what you need.
5 stars
Good selection of odds and ends you would typically find in a small town hardware store. The store is kept well organized and clean. Customer service was poor and the store owner was rude. When asked where I would find a particular sized machine screw, the owner simply stated "In the nuts and bolts section". Visually aggravated by the interruption, he then returned to his previous task at hand. Of course never have visited the store, I walked around aimlessly until I found the item I needed. In the future I will be making the 30 minute drive to Home Depot.
Experienced staff, they always come up with a solution for my projects. They have or can order anything I need for my repairs and renovations. Great store with good old fashioned customer service!
Gelzer's and the owner Grant define what a hardware store should be. Besides competitive pricing and having just about anything I need, they offer me savings in a area most valuable to me....my time.
Gelzer Son Hardware Inc is a US Hardware Store based in Hillsdale, Michigan. Gelzer Son Hardware Inc is located at 56 N Howell St, Hillsdale, MI 49242, USA.
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